Never Lose a Customer to Wrong Opening Hours Again

True Hours Concierge keeps your Google Maps, website, and socials accurate and up to date—so customers always see the right hours, every time.

📞 Call Sophie Now Get Started for $20/month Book a Call with Craig

Run by Craig Lambie – a real human, Google Maps Local Guide (Level 7, nearly 8) with 20+ years in business and tech. View LinkedIn Profile

When Your Hours Are Wrong Online, Everyone Loses

You have probably lived this story:

You check Google Maps, see Open, drive across town and find the door locked.
Frustrating, right? It can ruin an otherwise great experience.

Now flip it around.

When your business hours are wrong online:

Customers show up when you are closed and leave angry.
They leave bad reviews about wrong hours or never open.
You lose repeat customers and referrals without ever knowing why.
Your team wastes time fielding are you open today calls.

All because nobody had time to log into Google, Facebook, Instagram, Yelp, and your website every time something changed:

Public holidays
Staff shortages
Renovations
Seasonal hours
One-off events

This is exactly the problem True Hours Concierge was created to solve.

What Is True Hours Concierge?

True Hours Concierge is a low-cost, high-trust service that keeps your key online profiles updated with correct hours and essential info—all year round.

Instead of juggling logins

No more trying to remember passwords for Google, Facebook, Yelp, and your website.

Instead of guessing which platforms matter

We handle the platforms your customers actually use to find you.

Instead of remembering to update everything before every holiday

We proactively reach out before major holidays and events.

You get:

A quick call or message from us once a month
Extra check-ins around major holidays and seasonal events
Your hours and simple info updated across your chosen platforms

So your customers always see true hours, everywhere they look.

How Is This So Cheap?

Most social media and online presence packages start at $500 to $1,500 per month and quickly climb from there. That is great if you want full-blown marketing campaigns.

But many small businesses do not need that.
They just need their hours and basic info to be right.

Human founder, AI-powered

I am a real person using smart AI tools to remove busywork so I spend time where it matters and pass the savings on to you.

Focused scope

We do not run ads or post daily content. We specialise in keeping your business information accurate.

Simple processes

Standardised workflows mean low overhead and predictable quality.

That is how we keep plans at $20 to $50 per month, while still giving you a real person who knows what they are doing.

Sophie Carter - Your True Hours Concierge Assistant

Meet Sophie Carter - Your Concierge Assistant

Sophie is your first point of contact at True Hours Concierge. She is here to help you get started, answer your questions, and make sure your business information is always accurate.

Want to have a quick chat about how we can help your business? Sophie can:

Explain how the service works
Help you choose the right plan
Collect your details to get started
Schedule a call with Craig if you need it

03 8658 0797

Available during business hours. Sophie is an AI assistant backed by real human support from Craig.

Photo of Craig Lambie, founder of True Hours Concierge

Who is Behind True Hours Concierge?

Hi, I am Craig Lambie, founder of True Hours Concierge.

Google Maps Local Guide - Level 7 (nearly 8):
I have spent years helping improve local listings adding places, fixing details, updating photos because I care about people actually finding what they are looking for. Craig on Google Maps
20+ years in business and technology:
I have worked across business and tech for two decades, so I understand both sides: how small businesses really operate, and how online platforms actually work.
Real human, not a faceless platform:
You can see my background here: linkedin.com/in/craiglambie42

True Hours Concierge is the service I wished existed when I spent days trying to find an open business only to run into closed doors because their online hours were wrong.

I built this to fix that problem for you and your customers.

How True Hours Concierge Works

Simple 3-Step Process

Quick Setup (10 to 15 minutes)

We collect your key details:

Business name and locations
Platforms you are on (Google Maps, Facebook, Instagram, Yelp, etc.)
Typical hours and seasonal patterns
Preferred way to reach you (call, SMS, email, WhatsApp)

Monthly Check-Ins

Once a month we:

Call or message you to confirm if anything has changed
Proactively check in before major holidays (Christmas, Easter, public holidays, etc.)
Capture any updates: reduced hours, closures, special days, temporary changes

We Update Everything For You

We log in and update your:

Google Business Profile / Maps
Website hours (where possible)
Social platforms included in your plan
Any additional listings in your package

You do not have to remember which logins to use or where to click we handle it.

Simple, Small-Business-Friendly Pricing

No long contracts. Month-to-month. Cancel anytime.

Bronze

Essentials Coverage

$20/month

We keep your core presence accurate:

Google Business Profile / Maps
Website hours (if you have a simple hours section)
1 social platform (e.g. Facebook or Instagram)
Monthly check-in
Extra check-ins before major holidays
Updates to hours and basic open/closed info

Get Started with Bronze

Best for: Cafes, salons, clinics, tradies, and solo operators who just need the basics handled.

Silver

Expanded Reach

$35/month

Everything in Bronze, plus:

All Bronze features included
2 additional platforms (choose from):
Facebook Page
Instagram
Yelp
X (Twitter)
Bluesky
Mastodon

Get Started with Silver

Best for: Restaurants, local services, and busy main-street businesses where customers might find you in multiple places.

Gold

Everywhere Your Customers Look

$50/month

Everything in Silver, plus:

All Silver features included
Up to 3 more key platforms, such as:
Apple Maps
Bing Places
TripAdvisor
Local directories relevant to your industry

Get Started with Gold

Best for: Tourism, hospitality, multi-channel local businesses that want consistency across all major listing sites.

Small Note on Scope:
True Hours Concierge focuses on hours and core business info (open/closed times, contact details, basic notices).
We are not a social media marketing agency we are your online accuracy concierge.

Frequently Asked Questions

Do you change my content or run ads?

No. True Hours Concierge is focused solely on keeping your hours and basic info accurate across platforms, not running promotions or ad campaigns.

What if I rarely change my hours?

Great we will still check in monthly and around holidays. Even if you only change a few times a year, that is exactly when customers are most confused, and those are the times you want to get right.

Is this locked into a contract?

No. It is month-to-month. You can cancel anytime if you feel you are not getting value.

How do you keep it so affordable?

By keeping the service focused and leveraging AI tools for the repetitive parts. You still deal with a real person, but we do not waste time on things you do not need.

Can you support multiple locations?

Yes. Multi-location setups are available contact us for a quick chat and we will price it fairly based on the number of locations.